Firstly ensure that you are using the latest version of one of the supported browsers listed below.
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
If receiving the following error message:
An "uh-oh" or "something went wrong" message is a generic error caused by a temporary website glitch, server downtime, an interrupted internet connection, or browser issues like corrupted cookies or conflicting extensions.
To resolve this issue quickly, you can try the following steps:
- Refresh the page: Press F5 (or Cmd + R on Mac) to reload.
- Clear browser data: Corrupted caches often trigger generic errors. Access your browser's settings to clear your cookies and cached images/files.
- Use incognito or private mode: Open an incognito/private tab to bypass conflicting extensions like ad-blockers or VPNs.
- Try a different browser: Test the page on an alternative browser (e.g., Chrome, Firefox, or Edge).
If you still experience access issues thereafter, please contact Parchment directly (support@digitary.net) for additional support and advice.