I am returning account holder but cannot access authenticator app and need a temporary code? 05 August 2024 14:01 Please submit a request with your details so we can issue the temporary code. Related articles What should I do if I get a '..code you have entered is not valid or expired' when attempting 2FA? I am an existing account holder but cannot access authenticator app and need a temporary code? Why do I need to complete two-factor authentication (2FA)? Why do I need to complete two-factor authentication (2FA)? What is (and how does) Extended Self Service (ESS) work?