Should you encounter difficulties with the payment process, please consider the following advice and recommendations first:
- If you are using a non-UK debit/credit card account you must ensure that you are converting payment to UK GBP and not using an alternative currency.
- Special characters like commas, semi-colons, brackets and slashes. If there are any of these in the billing address this will cause the payment to fail.
- Check that your card details; name, telephone number, and billing address entered on payment portal are exactly the same as details held by the card issuer where the card is registered. If there are discrepancies the payment will fail.
- Clear your browser cache and retry
- Try an alternative browser
Once you have verified and tried all the suggested solutions, submit a request through the link below. Please attach a screenshot of any error messages you've encountered to allow for a detailed investigation.